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Cambridge, Central England
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About The Role

We are currently recruiting for a Desktop Support Analyst to be based either in our Central England office based in Northampton or our Cambridge office. You will deliver first and second line IT Support to our userbase of circa 1,000 across our 11 offices.

Main Duties include:

  • Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
  • Maintaining HCR’s ITSM system and updating incoming tickets
  • Installing and configuring operating systems and software.
  • Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures.
  • Assisting in the compilation and maintenance of an accurate inventory of hardware and software
  • Reporting hardware faults to third party companies and if necessary, returning hardware to third party companies for repair.
  • To travel between offices when necessary
  • Maintaining professional relationships and collaborations across HCR to improve the delivery of on-site and remote services to IT users in a timely manor

About You

The successful candidate will have the following experience:

  • Ability to build and maintain effective professional relationships, across hierarchies and teams within a demanding environment and complex, competing demands
  • Experience of monitoring and assisting support technology across a multi-site, geographically technical landscape
  • Knowledge of a service management framework (e.g. ITIL) with previous ITSM experience
  • A proven knowledge of IT hardware and software

The role will require the following skills and personal attributes:

  • Excellent written and verbal communication skills
  • An obsession with delivering excellent IT user client service
  • A high level of personal integrity, credibility and trustworthiness
  • Innovative thinking and creative problem-solving skills
  • A true team player, who values team over individual success
  • Comfortable implementing change making recommendations
  • Drive, resilience, focus and relentless energy
  • Motivated and ambitious.

About Us

Benefits of working with us:

• Scottish Widows Pension Scheme
• Support staff bonus scheme
• 27 days annual leave (plus public holidays)
• Happy People / Perks at Work benefits portal
• Cycle to Work scheme
• Life Assurance
• 1/3 gym membership contribution
• Flu vaccinations
What does HCR believe, achieve and stand for? 

As a Times Best Law firm, among the UK Top 70, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service, we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards. 

With eleven offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons has led to the addition of two new office locations (Northampton and Milton Keynes), and even further growth in London and Cambridge. 

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.
At HCR, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients. 

We also want you to achieve your absolute best during the recruitment process.  Please let us know of any changes we can make at any point that will help support your application.  If this opportunity sounds of interest to you, please make an application and submit your CV. 
A note for recruitment agencies – The HCR Resourcing Team is responsible for recruitment across the firm, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates via our recruitment portal. Any speculative or unsolicited CVs sent to any employee or Partner of HCR will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership

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